What's Usability, Anyway?

Matthew Paul Thomas explains different aspects of usability, writing:

Every so often, in a software project's mailing list, bug tracker, or wiki, I see someone suggest a change they claim will "improve usability". This is an unhelpful choice of words. It's unhelpful because usability involves multiple components.

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But wait, there's more!

Want to read more like this? Buy my book's second edition! Designed for Use: Create Usable Interfaces for Applications and the Web is now available DRM-free directly from The Pragmatic Programmers. Or you can get it on Amazon, where it's also available in Chinese and Japanese.